• 17-Nov-2019 (AEST)
  • Allambie Heights, AUS
  • Salary
  • Full Time

Salary Packaging opportunities

Reporting to the Acting IT Manager, this is an ideal career opportunity for a IT Graduate to join a growing and fast paced disability services provider. You will be responsible for providing friendly and efficient first level application support to all users of IT systems. This position is based in our Head Office located on the Northern Beaches of Sydney.

Main activities

  • Ability to learn and support new applications quickly
  • Providing technical advice to users on Sunnyfield applications
  • Resolving customer's problems and queries in an effective and timely manner.
  • Ensuring all users know the current status of their individual problems.
  • Monitoring all problems reported to the Helpdesk.
  • Liaising effectively with Software vendors.
  • Logging and keeping current all problems via a Problem Management System.
  • Escalate complex issues as required to second line support and owning the problem through to resolution
  • Producing records reflecting Helpdesk and job stream statistics in a timely manner and monitoring call volumes to avert potential escalation problems.
  • Liaising with others regarding the progress of their action on assigned problems.
  • Coordinating and updating the Application Support Manuals.
  • Keeping Management aware of potential areas for product enhancement and educational requirements.
  • Liaising with Managers/Supervisors regarding potential problems.
  • Application testing.

Key skills

  • Customer service skills
  • Ability to work as a member of a team.
  • Ability to work without supervision.
  • Good oral and written communication skills.
  • Good organisational skills.
  • Strong knowledge in Microsoft products Excel, Word
  • Strong problem solving skills
  • Ideally knowledge of SQL and relational databases ideally worked with MS SQL Server.
  • Likely you be supporting Finance, CRM and Training applications.
  • Experience with systems administration and security management is an advantage.

To apply for this exciting role, please apply attach your Resume and Cover Letter & apply online now!

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